<aside> π‘ Legend: βοΈ = content updated; β = currently being revised; π = not ready
</aside>
Partner with engineers.
Use data to complement user insights. Good KSF β aligned with strategy (profitability, mkt share, etc.). Donβt overuse experiments. Play with data. Create dashboards. Use benchmarks.
Good Metrics vs. Vanity Metrics
Do product discovery. Understand β define β sketch β decide β prototype. βPartnerβ not order your designer. Design principles to guide universal design, consistency, tone of voice and delight.
Ethics: Microsoft Harms Framework
Speak with (existing and potential) users. Dig beyond surface. Validate assumption. Create user-focused culture.
Identify & structure ambigious problems: Exploratory or Decision-making? Predict, explore and build your intuition. Make sure to articulate frameworks when using them.